FAQ

HOW CAN I PLACE AN ORDER?
In order to place an order with Excessexports.com, you will be required to:
o Sign in to your online account (Optional)
o Shop for the items you want
o Add the items to your Shopping Cart
o Proceed to checkout
o Enter billing and shipping information( make sure the billing address is same as the shipping address)
o Provide payment information
o Review and submit your order

HOW WILL I KNOW IF Excess Exports  HAS RECEIVED MY ORDER?

After you place your order, you will receive an email from excessexports.com. An order is shipped when billing and delivery address is verified, You may receive a phone call or a text from our team to confirm your order. In case you don't receive any verification mail or phone call you may contact us at excessexports01@gmail.com or WhatsApp us at 0301-0042129

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
If there is any missing item(s), please contact at us right away at the provided email:excessexports01@gmail.com or WhatsApp us at: 0301-0042129 during working hours.

AM I ABLE TO TRACK MY ORDER?
Yes, when we dispatch your order for delivery a tracking code is generated you can ask for it via mail or WhatsaApp.

CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.


CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed/Shipped. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

CAN I ADD ITEMS TO AN EXISTING ORDER?
All order received at www.excessexports.com are processed/shipped within 12 working hours. In-case the order has been shipped, it is not possible to combine orders or add items to an existing order.

IS MY PERSONAL INFORMATION KEPT SECURED?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange re delivery of the products.

HOW IS THE DELIVERY PROCESSED?
Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

DELIVERY DATES

IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?
Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfill your shipment. If you need to receive the items urgently, we suggest you to contact at excessexports01@gmail.com, We will try our utmost to place your order on priority.

RETURNS AND EXCHANGE

I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
Defective items can only be returned to excessexports.com warehouse address, subject to item being returned must be in its original condition with the original tags and tickets within 14 days of delivery. It is important that customers check their outfits upon delivery to avoid any damage.
There are strictly no refunds via cash/credit card, discount code will be offered instead. A Sale item purchased from the online store can only be exchanged via online store.

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
Incorrect item received can only be returned to excess exports warehouse address, subjected to item being returned in its original condition.
International orders cannot be returned or exchanged.

TECHNICAL DIFFICULTIES
I RECEIVE AN ERROR WHEN PLACING MY ORDER, WHAT WENT WRONG?
Kindly do send a screenshot of the page where you experience the error, or copy of the error message and send it to excessexports01@gmail.com for further assistance.

Are all the products on the website are Original

No, Products available on excessexports.com are not only excess exports but are mostly imported replicas. We are using Excess Exports as a company name only. 

PRICING ON Excess Exports
Please note that pricing policy differs for each delivery destination and country. In very rare cases, there might be price errors and excessexports.com shall not be liable for any errors in the pricing of items purchased online from us
All prices displayed are not inclusive of any shipping charges, duties. Shipping charges will be computed and shown at the checkout page after shipping mode is selected. However, we are offering Free Shipping within Pakistan for orders above PKR value of 2499

PROMOTIONS
WHAT KIND OF PROMOTIONS WILL Excess Exports HAVE?
On some occasions,Excess Exports introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

WHAT HAPPENS IF THE PROMOTION THAT I WOULD LIKE TO HAVE HAS EXPIRED?
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

FORCE MAJEURE
No delay or failure in performance by excessexports.com _shall constitute default here under or give rise to any claim for damages if, and to the extent, such delay or failure is caused by Force Majeure. Force Majeure is an occurrence
o beyond the control and without the fault or negligence
o whichExcess Exports are unable to prevent or protect against by the exercise of reasonable diligence, including acts of God or public enemy, expropriation or confiscation of facilities, changes in applicable law, war, acts of terrorism, rebellion, civil disturbances, sabotage, riots, floods, or unusually severe weather; fire explosions or other catastrophes; strikes or any other concentrated acts of workers or other similar occurrences
o And of such an intensity or gravity as to prevent the performance of its obligation for the time being. The user agrees that if excessexports.com is delayed in performance of the work by Force Majeure, the user will promptly notify Excess Exports . The user shall use all reasonable efforts to mitigate the effects of a Force Majeure event forth with and without any delay.

NOTE : Product is not original, We are clearly stating that all items sold here on Excess Exports aren't excess exports or originals most of the products available on the website are imported replicas. we also use First Copy (FC) in the discerption in most of products to state first copy.